Culinary Agents is working with the team at Torch and Crown Brewery & Restaurant to connect them with talented hospitality professionals.
Torch and Crown Brewery & Restaurant - Now Hiring: General Manager
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The General Manager is responsible for managing all operations at Torch & Crown’s flagship Soho brewery and restaurant. This position directly owns the location’s PnL and manages 40+ employees, creating a best-in-class guest experience to further Torch & Crown’s commercial goals across all our divisions. This position has the potential for room for growth to oversee additional locations as the Company grows. This is a massive opportunity that will take a proactive person who is willing to do whatever it takes – and figure out what’s needed, often with little direction – to get the job done. Responsibilities Personnel Management: Lead all managers and team members in delivering a best-in-class hospitality experience to every single guest Ensure all personnel-related administrative duties, including payroll, are completed accurately, on time, and in accordance with company policies, procedures and regulations Hold regular 1-to-1s with, and provide support, guidance, and career development to, all direct reports Design and update training plans around steps of service, ensuring all staff is properly trained and pathways for growth and development are attainable for all Monitor and communicate performance of staff, via regular formal performance reviews and frequent informal feedback, to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals Direct hiring, supervision, development and, when necessary, termination of employees Assist the Executive Chef in achieving BOH labor/COGS targets and in creating a safe, energetic, and supportive work environment Manage team of 2+ FOH managers and all FOH hourly staff to ensure hospitality team is given complete and effective direction to perform all tasks and provide best-in-class customer service to all guests Operations: Build and maintain an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible Lead the FOH and BOH management teams to coordinate execution of daily restaurant operations, including events and special requests Be physically present on the floor during service to foster and maintain positive guest relations, anticipate and promptly provide for guests’ needs, and ensure service standards are being met consistently Maintain, update, and create SOPs around our core operations Work with Marketing team to guide marketing plans for onsite sales efforts Achieve COGS and Labor Cost targets, working with management teams to eliminate waste and minimize overtime expense Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction, working to update procedures when needed Coordinate with brewery production team onsite to understand production needs and schedule tasks appropriately between production and hospitality teams Build relationships with other Torch & Crown Senior Managers to foster communication, collaboration, support, and ensure all broader business goals are met Uphold and enforce company food safety, food handling, and sanitation requirements to ensure the health and safety of our guests and staff Ensure all company policies, procedures, and operations are compliant with operational standards, federal/state/local laws, and ordinances Business Management & Reporting: Own the hospitality business’s PnL, working with senior business leaders to create and oversee departmental budgets and track performance against revenue and specific expense targets Report prime costs on a weekly and monthly basis, immediately launching corrective action to ensure costs remain below targets Ensure labor and inventory management systems are kept 100% accurate in real time Analyze our sales and guest trends, identifying ways to improve our guest relationships and return rates Analyze profitability across our entire operation, identifying ways to cut costs or gain efficiency as we scale Oversee the processing of payroll. Ensure the labor cost is accurate and up to date, and all payroll operations are compliant with all labor laws Create and track weekly, monthly, and quarterly sales goals and KPIs at departmental and individual levels Qualifications You have: An innate love of hospitality Advanced knowledge of hospitality systems and processes and an ability to find the simplest solution to complex problems 3+ years of experience managing high-volume hospitality organizations (ideally $5mm+ annual revenue and 3,000+ covers weekly) in a GM or Operations Director role Advanced knowledge of Microsoft Office, POS, and ERP Systems such as R365 or Craftable An inquisitive personality and a drive to constantly improve processes Strong analytical and organizational skills and impeccable attention to detail Excellent written and oral communication skills A passion for craft beer (preferred) Bachelor’s degree or similar experience You are: Energized by guest experiences, and motivated to provide perfect hospitality A dynamic leader, able to bring people together and get the most out of your team Biased to action, with both creative and analytical acumen to uncover problems and find solutions A motivated self-starter who thrives in uncertainty – a “roll up your sleeves and get it done” type of person Digitally fluent, with a comprehensive understanding of Office and project management software. We pride ourselves on using technology efficiently here at Torch & Crown and maintain a digital-first mindset. Meticulous and organized
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